**PRE-LOVED RACK HIRE – CUSTOMER POLICY**
By booking a Pre-Loved Rack through our website, you agree to the following terms:
1. Booking & Payment
- A $25 non-refundable deposit is required to secure your rack.
- Bookings are for a fixed 2-week period (14 consecutive days).
- Your booking is only confirmed once payment has been received.
2. Rack Allocation & Dates
- Each booking is allocated a specific start and end date, its pivotal that you are available to bump in and pack down on these days and times so not to disrupt the cafe operations.
- Racks can be shared with friends, however we recommend a minimum of 30 pieces and maximum of 50 to avoid over crowding.
3. Bump-In & Pack-Down (Strict Times)
To ensure smooth café operations, the following times are strictly enforced:
Bump-in: Monday between 7:00am – 8:00am
Pack-down: Sunday at 12:30-1pm (end of week 2)
If you are unable to attend:
- Missed bump-in may result in forfeiture of your booking
- Late pack-down may result in items being removed and stored or donated
4. Commission & Payments
- All sales are processed through our café point-of-sale system.
- We retain a 35% commission on all items sold.
- Sellers receive 65% of total sales revenue.
- Payouts are made within 2–3 business days after your hire period ends.
5. Seller Responsibilities
You are responsible for:
- Providing clean, good-quality, wearable clothing
- Clearly pricing all items using the provided tags
- Providing Reba Sear with an itemised table of your items, their price and a Stock Keeping Number.
- Ensuring items are appropriate for a shared public retail space
We reserve the right to remove any items deemed unsuitable.
6. Item Limits & Presentation
- Racks must be kept **neat and well-presented**
- Overcrowding may result in items being removed
7. Sales & Liability
- Items are sold on your behalf; ownership remains with you until sold.
- All items are displayed at your own risk.
- We are not responsible for loss, theft, or damage.
8. Unsold Items
- All unsold items must be collected at pack-down time.
- Items not collected within 48 hours may be:
Donated, or
Subject to a storage fee
9. Cancellations & Changes
- The $25 deposit is non-refundable under all circumstances.
- Bookings cannot be rescheduled within 1 week of the start date.
10. Seller Declaration
By booking, you confirm that:
- You are selling personal pre-loved items
- You are not operating as a business (unless otherwise disclosed)
- All items are legally owned by you
11. Right to Refuse
We reserve the right to:
- Refuse participation
- Remove items
- Cancel bookings where these terms are not met
12. Agreement
By completing your booking, you acknowledge and agree to all terms outlined above.